GameRacer Customer Feedback

After working in retail for the last 15 years it is very rare in this day and age to be assisted and served with such professionalism hence why I thought an e mail thanking you would seem appropriate. I recently phoned and ordered your racer seat and riser kit and as promised arrived soon afterwards.

After fitting my 360 wireless wheel set i found the pedals to be too high and yet again your company pulled out all the stops to make and offer a free swap for a footplate with a lower angle. Yet again...next day delivery !!!!

I then purchased your throttle mount on ebay !!!....Yet again....Next day delivery!!!

So many customers are too keen to moan and shout at companies and shops, yet no one seems to find the need to thank people that strive to do there job to there upmost.

May I say it has been a pleasure to deal with you and will happily recommend yourselves to all i know.

Keep up the good work.ted

Thanks again.

Regards,

Michael Catchpole

Excellent product and really happy. I have even managed to justify the purchase to the wife…well done and excellent service.

Regards Jon Marsden

Hi Ted,

Thanks for the quick response to my order.

I ordered my Gameracer Pro at 3pm on Monday over the internet, and it was delivered the Tuesday morning. Excellent service I have to say.

The seat itself is of a very good quality, and was assembled in a matter of minutes. A quick blast on GT5 Prologue with my G25 told me the difference the seat made. It really would enhance the experience of any racing game. I can see many hours of racing ahead!

I wouldn’t hesitate to recommend you any of my friends and family.

Many Thanks,

Anthony

Ted,

Received the GameRacer Pro today as promised. As luck would have it the G25 also turned up 1/2 hour later, result.

Anyway, just wanted to say thanks. The setup was quite straightforward and I have put the rig through its paces with a few laps on GT5 Prologue. Fantastic. I don't know why I didn't get one of these earlier.

Cheers.

Kind Regards Zeph

Hi Ted,

Thanks for the prompt order and great service. It is a wonderful product - sturdy and well built. Already having hours of fun on GT5 Prologue really enhances the experience.

regards, Rajan

Hi Ted,

The seat arrived this morning.

As an engineer myself, I am very impressed with the quality of the construction and ease of assembly. I unpacked it when I got home from work, and have already spent two hours on GT4, it makes the gaming experience even more realistic. Many thanks for your help and I will not hesitate to recommend your seats to my family and friends.

Its good to see a quailty, british built product, keep up the good work!!!

Kind regards, Lawson Brooks

Hi Ted

Just a quick mail to say that my GameRacer arrived yesterday afternoon, contents unscathed from their journey to Switzerland.

I assembled the unit last night when I got home from work before giving it a 1hr test drive. First impressions during the build were very good. Obviously sturdily made and very nicely finished as well. It all went together smoothly and without a hiccup. Included tools were a nice finishing touch. I installed my Driving Force Pro, adjusted everything to fit me and placed the GRP in front of my TV (big 50” Plasma). I fired up GT4 and went out in the wet at Tsukuba in something with more power than grip at the rear wheels. One word. Superb…! The GRP really enhances the experience. Very pleased…!

Awesome piece of kit for sure – I can guarantee it’ll get some hammer the next few weeks as all and sundry test it out…!!!

Thanks again, Rupert

Ted. Received seat this morning, thank you so much for your quick response. The product is amazing, they look so flimsy on pics, but they are really well manufactured! I'm told we need brackets for g25 gear knob, son got this for xmas. So will be in touch soon, I think you sell both ones, so when I know which one-or both he needs I'll be in touch.

Anyway thanks again for such excellent service and customer care.

Regards Steve

Hi Ted,

Just to let you know the GameRacer arrived safe and sound yesterday. I set it up last night and spent a good few hours on Forza 2 and I'm very pleased with it indeed. The build quality is terrific - very sturdy - and it was very easy to put together and everything.

Thanks very much

Christian

Hi Ted

Yes it has arrived - it was the package I thought it was..and I have been using it ever since :-)

Fantastic product..brilliant fun!!

Thanks a lot for your great service - I have a couple of guys here who are seriously considering getting one as well.

Kind Regards

Niels

Denmark

Hi Ted,

Thanks for the quick delivery on the GameRacer.
I have this all set up now with a wireless wheel and Forza 2. I have to say that it is a sublime experience. Just awesome.

I think you have a top quality product there.
I knew things would be good when I opened the pack to find a proper draper combination spanner. Very nice touch. You've really gone the extra mile.

All the best.

Matt Bennett.

Many thanks Ted. Parts arrived and the wheel is in a much better position now.

You have a great product and nice business – am sure you have your business model worked out - if at any stage you are looking for capital injection to expand, do let me know.

Kind regards,

Tommy

I would like to thank you for your outstanding customer support and enthusiastic sales team.

I was excited to receive the Game Racer Pro Driving Seat and could not wait to try it out. As with all things, when you get your hopes up on something, you expect a lot from it and its very easy to feel let down.

On receiving the unit i quickly un-boxed and built the unit following the easy build instructions. Then it was plugged into the PS3 and I was thrilled. My driving games have now become driving simulators and my complete gaming experience is improved.

The best thing is that as newer improved steering wheels and pedal setups are released in the future I can just add to my setup without changing my seat and frame.

The build quality is spot on and I am a perfectionist myself, being an engineer, and I am not easily pleased. The unit is totally flexible and was easy to fine tune to my individual requirements.

So I would like to say thank you to all at Game Racer for a most excellent product.

For your information:

I have a background in car racing, from karting and touring car racing with Vauxhall and now a keen racer on and off the track.

I have visited the Nurburgring in Germany on many occasions.

So I believe I am a pretty good test pilot for the seat and setup and enjoy motor racing at extreme levels.

Many thanks Ted. Your input during the phone call was excellent. I've set up the wheel without using the clamp and its now perfect. I have passed on your web address to some of my friends on xbox live who I race with on Forza Motorsport and told them they need one of your race seats if they want to play Forza Motorsport 2 using the wireless microsoft xbox 360 wheel.

Thanks again.

You may recall my e-mail and phone-call last year regarding my disabled Son.

I can't thank you enough for the help and advice you gave us.

My Son was, and still is, really pleased with it, and so am I.

Thank you once again.

I finally got chance yesterday to give my new G25 a good testing, WOW what a difference from my old MS Force Feedback.! (Trusty but nearly 10 years old)

I fired up GTR2 and had no trouble getting it all set up, it seems GTR2 is G25 ready and the wheel works great on the default settings. It took me an hour or so to get used to the gear shift not being on the paddles & I reckon it'll take a fare bit longer to get used to having a clutch on the PC, but the immersion factor has definitely gone up by 100%.

The first thing that really struck me was how positive the wheel is, if you put the car on the centre line there's no wandering about, this is something I have never found on a PC wheel. After a while I had a play with the force settings (I like a heavy wheel) & soon discovered that you really don't want it set to full unless your name is Geoff Capes.!

The quality of the whole system is phenomenal & the forces are so realistic in GTR2 you really can feel your way around the circuit right on the ragged edge.

After getting used to the slightly different ratio of the G25 I put the shift back on the paddles just to see what difference the wheel would make to my lap times & on the first lap at Barcelona I tore a whole 1.7 seconds of my best lap time.!!

What more can I say? The Logitech G25 although not cheap, is the best quality I have ever seen in a PC wheel & well worth every penny it cost.

Thanks once again for going the extra mile, I have no doubt the other half will know exactly where to find me boxing day.

Evening Ted

I received my Gameracer today in perfect condition. Its excellent and well worth the money!

Many thanks

Hi Ted - thanks for the follow-up.

GameRacer brings GT4 as a game onto a different level. A wise purchase - and I would recommend highly as there isn't a comparable product on the market in the sub £200 mark.

Although the product is designed for a niche market it would be good so them in-store where you can demo. Having used one it certainly sells it to me more than a picture...

There are a few independent stores in the West Mids that would be great to see how they got on...

Just a quick email to thank you for the Game Racer, I ordered a Club yesterday and received it today! Very fast shipping and I couldn't be happier with the product! Fantastic build quality, and so much fun to use.

I thought at first that I would be the only person in my family to use it, however both my girlfriend and mother have expressed an interest in it!!!

Once again thanks a lot! Keep up the good work, and I wish Game Racer all the best in the future

Many thanks

Hi Ted,

The Steering wheel arrived yesterday and is great, I will get the old one packaged tonight and off to you tomorrow, I found putting the rubber spacers normally used on Kart seats etc, worked great in conjunction with the clamp.

Thanks once again, you have been most helpful. Jonathan is delighted and looking forward to the new kart season He is certainly getting plenty of practice in his new Gameracer [saves me a fortune in testing].

Thanks for a first class service.

Kind Regards, Neill.

I just want to take this time to say thanks for such a wonderful service, I’m not in the habit of writing emails or letters upon receiving good service, but this time I make an exception.

Having toyed with the idea of buying a seat/pod for my Logitech steering wheel for quite some time I decided on your GameRacer Pro. I was very sceptical about spending £300 on a bit of steel and a seat, but I have to say after receiving it today (after only 1 working day!!!!) I am delighted and think its money well spent, it makes GT4P a completely new game.

Once again thanks for a fantastic product and equally fantastic service!

Dear Mr Poole,

I took delivery of a GameRacer unit on the 16th of September for my son’s birthday and write to thank you for the prompt delivery of same and your telephone call of 15th September.

My son, Sean, was delighted with his gift and I foresee constant struggles between family and friends to get into “the seat” when they visit our home.

Once again thank you.